Question Bank troubleshooting and common behaviours
Questions repeat or no new questions appear
Select New Questions to exclude questions you have already attempted. Select All Questions when you want to revise previous questions. Topics and filters can also reduce the number available. If no questions match, use Clear Filters; if no new questions remain and no other filters are active, use Repeat Questions. See Why can't I see all the questions? Check your filters and selected resource.
Sessions and progress
Only one question session can be active at a time. Starting another session finishes the previous active session. Progress remains visible in the Overall tab. See Why did my Question Bank session end?.
Practice or Exam mode
On the New Session screen, select the Practice or Exam button beside the question count to open Session Mode. Practice includes all matching questions and shows answers after each response. Exam lets you set a question limit and optional timer. If an exam draws from only one specialty or contains fewer questions than expected, check the selected topic tokens and filters, then create a new exam. See Switch between Practice and Exam mode.
Notes, highlights and Saved Collections
Notes and highlights should remain available when you revisit a question. If saved content disappears, an older collection repeatedly returns to the top, or the page freezes, send support the affected question or collection, device, app or browser version and a screen recording.
Reset progress
You can reset progress yourself from Settings → Account. This clears progress and saved learning data across all products and cannot be undone. Read How do I reset my eMedici progress? before continuing.
Other unexpected behaviour
If the Question Bank behaves differently from the steps above, contact support@emedici.com. Include your account email, selected resource, filters, device, exact steps and a screenshot or recording.
