Question Bank troubleshooting and common behaviours

Select New Questions to exclude questions you have already attempted. Select All Questions when you want to revise previous questions. Filters can also reduce the number available; see Why can't I see all the questions? Check your filters and selected resource.

Only one question session can be active at a time. Starting another session finishes the previous active session. Progress remains visible in the Overall tab. See Why did my Question Bank session end?.

Study mode is chosen when a new session is created. If a Custom Exam draws from only one specialty, confirm that all intended specialties and both Adult and Paediatric groups are selected, then create a new exam. See Switch between Question Bank and Exam Mode.

Notes and highlights should remain available when you revisit a question. If saved content disappears, an older collection repeatedly returns to the top, or the page freezes, send support the affected question or collection, device, app or browser version and a screen recording.

You can reset progress yourself from Settings → Account. This clears progress and saved learning data across all products and cannot be undone. Read How do I reset my eMedici progress? before continuing.

If the Question Bank behaves differently from the steps above, contact support@emedici.com. Include your account email, selected resource, filters, device, exact steps and a screenshot or recording.