Account and troubleshooting
Help with signing in, account details, subscription access and technical issues.
I can't log in to eMedici
On the eMedici login screen, you can sign in with your password, a passkey or a secure link sent to your email. Confirm that you entered the email add...
Change or verify your eMedici account email
You can change your eMedici email from Settings → Account → Change Email . Sign in to eMedici. Open Settings , then Account . Select Change Email ...
I can't create or verify my account
When you create an eMedici account, enter your email address and eMedici will send you a secure link to verify the address and continue setting up you...
How do I secure my eMedici account?
Open Settings → Account to manage your account security. A passkey lets you sign in or confirm sensitive actions using your device's fingerprint, fa...
How do I change or reset my password?
If you are already signed in: Open Settings , then Account . Select Change Password . Confirm your identity if prompted, then enter and confirm you...
The eMedici app won't load or connect
If the eMedici app is slow, will not load, freezes, times out or reports a connection error, try these steps in order. Check the App Store or Google P...
I paid but can't access my subscription
First confirm that you are signed in with the same eMedici account email used for the purchase. Check the account email against your eMedici, Apple Ap...