Account and troubleshooting

Help with signing in, account details, subscription access and technical issues.

The eMedici app won't load or connect

If the eMedici app is slow, will not load, freezes, times out or reports a connection error, try these steps in order. Check the App Store or Google P...

I paid but can't access my subscription

First confirm that you are signed in with the same eMedici account email used for the purchase. Check the account email against your eMedici, Apple Ap...

I can't log in or reset my password

Reset your password using the email address registered to your eMedici account. Open the Forgot Password page . Enter your eMedici account email. Che...

I can't create or verify my account

If your confirmation or verification email has not arrived, first confirm that the email address was entered correctly. Check spam, junk, promotions a...

Change or verify your eMedici account email

You can change your eMedici email from Settings > Account > Change Email . Sign in at app.emedici.com . Open Settings, then Account. Select Change E...