Subscriptions, payments and access
Subscription, refund, invoice, referral, institutional access and discount information.
University and institutional access
Some universities and institutions provide selected eMedici products to eligible students. Confirm which eMedici product your institution provides. Us...
Refunds for website, App Store and Google Play purchases
The refund process depends on where the purchase was made and the circumstances. Refunds and post-purchase discount adjustments are not automatic. eMe...
How the eMedici referral program works
When an eligible new user creates an account through your referral link and completes an eligible purchase, both users receive a free month. The new a...
How eMedici subscriptions, renewals and extensions work
eMedici subscriptions are once-off purchases and do not automatically renew. No action is required when you do not want to continue after expiry. Open...
Discounts, student pricing and financial hardship
Available pricing and promotions can depend on the product, eligibility, location and checkout method. Eligible students can receive 75% off a Basic P...
Cancel, pause, change or extend a subscription
eMedici subscriptions are once-off purchases and do not automatically renew. Open the relevant resource in eMedici. Select the amount of subscription ...
Payment or checkout isn't working
If a payment is declined, remains incomplete or money has been debited without access appearing, first identify where you tried to subscribe: the eMed...
Download a receipt or request a tax invoice
Your payment provider normally emails a receipt after a successful purchase. Check the inbox and spam folder for the email address used at checkout. I...
Request a BPS student discount
Eligible students can receive 75% off an eMedici Basic Pathological Sciences subscription. To request the student discount, email support@emedici.com...